As the pandemic unfolded and government-imposed restrictions were implemented to stop covid from spiking, the way a customer used to work, socialize, shop, and entertain was entirely reinvented. These shifts in consumer behaviour has undoubtedly pushed the enterprises in adopting digital technologies to elevate the customer experience, opines Anil Chawla, Managing Director, Customer Engagement Solutions, Verint India, in a detailed interview
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from Express Computer https://www.expresscomputer.in/news/2020-pushed-businesses-to-face-a-digital-reckoning-anil-chawla-managing-director-customer-engagement-solutions-verint-india/85993/
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